Returns & Refunds

Last updated: 21 October 2026

This page explains how to get help with digital purchases in 8 Weapons, published by AnimEngine.

Digital purchases

8 Weapons purchases are digital content, not physical goods. Refunds are governed by applicable law, the policies of the platform that processed your payment, and our Terms of Use. Refund eligibility depends on the purchase and circumstances; submitting a request does not guarantee approval.

Google Play purchases

For purchases billed through Google Play, use Google's refund process while signed into the Google account used for the purchase:

• Request a refund on Google Play.
• Google Play refund policies.

If a purchase did not arrive, does not work as expected, or you need help identifying it, contact support@animengine.org.

Apple App Store purchases

For purchases billed through Apple, sign into reportaproblem.apple.com using the Apple Account used for the purchase and follow Apple's refund-request process.

See Apple's refund instructions for details and help with purchases that cannot be requested through that page.

Contacting us about a purchase

Email support@animengine.org with:

• the platform used for the purchase, Google Play or Apple App Store;
• the item purchased and approximate purchase date;
• a short description of the problem; and
• your Player ID, available under Account in the game's Settings, if you can access it.

Do not send passwords, authentication tokens or payment-card details. If more purchase information is needed, we will explain what to provide.

Data deletion

Deleting your game data is a separate process from requesting a refund. Uninstalling the game or requesting data deletion does not itself submit a refund request. See Delete Your 8 Weapons Data.

Your consumer rights

Nothing on this page excludes, restricts or modifies any refund, consumer guarantee or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law where applicable.

Questions? support@animengine.org